Shipping + Returns
For any order related questions, please reach out to customercare@grownalchemist.com and our customer service team will be more than happy to assist you!
Shipping Rates
Shipping within the USA:
Free – Standard shipping for all orders shipped within USA over $50.
$5.75 - Standard shipping for all orders shipped within within USA under $50.
$8 – Expedited shipping (2-day delivery).
Shipping within Canada:
$9.95 – Standard shipping for all orders below $75 CAD.
$20 – Expedited shipping (2-day delivery).
International shipping
Standard shipping to available destinations outside the USA:
$25 – orders below US$125 (standard shipping).
Free – orders above US$75 sent within USS (standard shipping).
If you would like to ship to another country, please change the country selector in the header menu. Different shipping rates will apply.
Free shipping may not apply when used in conjunction with other promotions. Please review your order at checkout to see if you meet free shipping spend requirements.
Standard Shipping within Australia:
$9 – orders below AU$50.
Free – orders above AU$50.
If you would like to ship to a country outside of Australia, please change the country selector in the header menu. Different shipping rates will apply.
Free shipping may not apply when used in conjunction with other promotions. Please review your order at checkout to see if you meet spend requirements.
Standard Shipping within New Zealand:
$9.95 – orders below NZ$75.
Free – orders above NZ$75.
If you would like to ship to a country outside of New Zealand, please change country selector in the header menu. Different shipping rates will apply.
Free shipping may not apply when used in conjunction with other promotions. Please review your order at checkout to see if you meet free shipping spend requirements.
Standard Shipping within the EU:
€25.00 – orders below €75.
Free Shipping – orders above €75.
If you would like to ship to a country outside the EU (including the UK.), please change the country selector in the header menu. Different shipping rates will apply.
Free shipping may not apply when used in conjunction with other promotions. Please review your order at checkout to see if you meet spend requirements.
Standard Shipping within the UK.:
£3.95 – orders below £35.
Free Shipping – orders above £35.
If you would like to ship to a country outside of the UK. please change the country selector in the header menu. Different shipping rates will apply.
Free shipping may not apply when used in conjunction with other promotions. Please review your order at checkout to see if you meet free shipping spend requirements.
Shipping Locations
We ship to the following locations.
United States
Canada
US Virgin Islands
Puerto Rico
United Kingdom
Austria
Belgium
Cyprus
Denmark
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Luxembourg
Malta
Monaco
Netherlands
Poland
Portugal
Sweden
Australia
New Zealand
Returns and exchanges
Grown Alchemist has a 30-day return policy: you have 30 days from when your order is delivered to ship/postmark it back to our return centre for a refund or exchange.
Final Sale Items
Items marked "Final Sale" are considered final sale and cannot be returned once purchased. Grown Alchemist does not accept returns for any items from third-party retailers.
Returning or exchanging your purchase
Items purchased via grownalchemist.com can be returned to us directly for a refund or exchange. Items purchased via specialty stockists or retailer must be returned to their original point of purchase.
Grown Alchemist has a 30-day return policy: you have 30 days from when your order is delivered to ship/postmark it back to our return centre for a refund or exchange.
Email your request to customercare@grownalchemist.com. Please include your Order Number, item/items you would like to return and the reason for the return. Following your return being made, we will require tracking details to be provided in order to proceed. Please note that if you do experience any issues with your order, you must get in touch with our Customer Care Team within 14 days of delivery and include images of your order. Only items purchased on the Grown Alchemist website can be returned to grownalchemist.com.
Please send the package to either of the below addresses:
Australia: Grown Alchemist Online Returns PO Box 249 North Melbourne, 3051 Australia
USA: Grown Alchemist Returns 135 Spagnoli Rd Melville, NY 11747
Gifted items purchased from our website can be exchanged providing the product is unopened and you have proof of purchase. We do not offer refunds for gifted items.
Resalable Condition
Items must be unused and in original, unopened, undamaged and resalable condition. Our goods also come with all statutory guarantees. Please tell us if you’re unhappy with your purchase, we’ll always try to help you where we can.
In the unlikely event that items in your Grown Alchemist order are damaged, faulty or incorrect please contact our Customer Service team via customercare@grownalchemist.com to arrange your product return or exchange.
