FREQUENTLY ASKED QUESTIONS

ENQUIRIES AND RESERVATIONS

The Grown Alchemist Retail Lab is located at 226 Faraday Street, Carlton, Victoria, Australia and is open Monday to Sunday.

Treatment bookings can be made:

- in person at the store

- By phoning (03) 9113 9558

- Online using the MAKE A BOOKING ENQUIRY button below.

We recommend you book in advance to secure your preferred time and service.

Download Treatment Menu Book Now


GIFT CARD

A Grown Alchemist Retail Lab Gift Card is the ultimate gift for new or loyal Grown Alchemist guests. Our gift cards can be purchased in-store and over the phone for the full value of a treatment or any value of your choosing. Our gift cards can be redeemed at the Retail Lab on treatments as well as product purchases. Gift cards will automatically expire at three years from the date of issue.


GROUP BOOKINGS

Our treatments can be tailored to accommodate group bookings such as friends, family or colleagues. Contact our Retail Lab team to discuss treatment options.


ARRIVAL

We encourage you to arrive a minimum 15-minutes prior to your appointment time to check-in and to experience our pre-treatment skin health rituals in our innovative and signature Grown Alchemist Clean Room.

Should you be running late for your scheduled treatment, we kindly ask you to phone the Retail Lab on (03) 9113 9558. We will do our best to accommodate your delay and ensure you are still able to receive your treatment as planned. Depending on the time available and our other bookings, we may propose a modified treatment solution for you or offer an alternative booking time.


TREATMENT ATTIRE

We recommend you arrive to your appointment in comfortable clothes. For most treatments, our Therapist will leave the room while your remove your outer layers of clothings (leaving your underwear on of course) before making yourself comfortable in our luxurious treatment bed. Each treatment room features a floor to ceiling mirrored closet for you to store your personal belongings during your treatment.


CANCELLATION POLICY

A 50% booking fee is required at the time of making your booking.

If you are unable to make your appointment, we ask you to notify us in advance with as much notice as possible. Treatments cancelled within 24 hours of the appointment will forfeit any booking fees paid for that booking.


MINIMUM AGE

Guests of all ages are welcome to visit the Retail Lab. However our treatments menu can be only offered to guests over 18 years of age.


DISCLOSURE

Please inform us of any known medical, health or skin conditions, injuries or allergies when making an appointment. We will do our best to ensure your treatment is tailored according to your needs.

For guests receiving a Vitamin Therapy treatment, you will be required to undertake a short consultation with our onsite medical team prior to us administering your treatment.


PREGNANCY

We believe all our products are safe and healthy for guests who may be pregnant or who are looking to become pregnant or are breast feeding. We also believe our products are suitable for women breastfeeding their babies. Prior to commencing your treatment, we will provide an overview of all products that you will experience. On request, we will also ensure you have access to the full ingredient list of each product to allow you to make your own informed decision on the suitability of our products for your needs. Should you feel a product is not appropriate, we will do our best to use an alternative product or provide a modified treatment protocol.

There are certain therapies such as Vitamin Therapy, Light Therapy and Nutrient Enhancers which are not recommended during pregnancy and cannot be adapted. We will recommended alternative treatment suggestions to help you achieve your desired skin goals.


PRIVACY

All personal information shared with us will remain private and confidential. Our full privacy policy is available at www.grownalchemist.com/au/privacy-policy.

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